How do I log into the online ordering portal?
You can log in at checkout using your email and password. If it's your first time, you'll create an account during checkout — quick and easy. After that, you're all set for future orders.

I forgot my password—how do I reset it?
No problem!

The above video shows you step-by-step how to reset your password.

How do I log into the online ordering portal?
You can log in at checkout using your email and password. If it's your first time, you'll create an account during checkout — quick and easy. After that, you're all set for future orders.

How do I log into the online ordering portal?
If you have the ordering site URL, you can create an account right at checkout. No separate sign-up process needed.

What browsers or devices are compatible with the portal?
The portal works best in Chrome, Firefox, Safari, and Edge. For the smoothest experience, use a desktop or iPad — mobile use isn't currently supported.

Can I upload my own artwork or logo?
Absolutely! Upload high-resolution files during the design process. We recommend: - PNG for logos - JPG or EPS for photos - PDF for print-ready files (business cards, brochures, etc.)

Are there templates available for common products?
Yes, we offer easy-to-use templates for many items. For business cards, we recommend uploading your own design or working with our team, since customization options vary. Need help? Just let us know and we'll send you a project estimate.

What file formats are supported?
We accept PDF, JPG, PNG, and EPS. For best results, use 300 DPI resolution in CMYK color mode.

What are your artwork guidelines?
Use a PDF with 0.125" bleed on all sides, 300 DPI resolution, and embedded fonts.

Example: For a 5" x 7" postcard, your file should be 5.25" x 7.25".

Can I save my design and come back later?
Yes — at checkout, you can save your design to your cart or use the "Save for Later" button. For frequent reorders, use "Copy Item" > "Save for Later" in your cart.

Can I preview my design before ordering?
Definitely. Click "View PDF Proof" at checkout or "PDF Proof" during design steps to preview your item.

Can I re-order a previous design or project?
Yes! You can reorder from checkout or your order history.

- In checkout: Click "Copy Item" > "Save for Later."

- In your account: Go to "My Account" > "View Orders" and click the green circular "Reorder" button in the "Amount" column.

What printed products are available?
Our portal includes banners, brochures, flyers, posters, yard signs, postcards, and more. Business cards, labels, and direct mail can be found under the "Marketing" section. Need something else? Email support@go2pip.com — we'll help you out!

Please note apparel is available, but we are still working to set up the optimal shopping experience. You can email us, and we can share our catalog (brands, apparel types, etc.) for ordering.

Can I order custom quantities or sizes?
At this time, please choose from the available dropdown options. For special requests, contact us directly.

Do you offer variable data printing (VDP)?
Yes! We support VDP for personalized names, codes, and more. For Direct Mail campaigns and business cards, visit the "Marketing" section for step-by-step instructions. You can use your own mailing list or request one from us.

Can I order promotional items (pens, mugs, shirts)?
Yes! Just email your customer service rep at support@go2pip.com with what you're looking for, and we'll send you curated options and a quote.

Can I save my design and come back later?
Yes — at checkout, you can save your design to your cart or use the "Save for Later" button. For frequent reorders, use "Copy Item" > "Save for Later" in your cart.

Do you offer specialty finishes (foil, embossing, spot UV)?
We do! These items require manual quoting. Email support@go2pip.com your request and we'll send a project estimate with timelines and pricing.

How is pricing determined?
Pricing is based on quantity, paper type, finishes, and shipping. You'll see live updates as you build your order.

Are there volume discounts?
Yes — many items feature automatic tiered pricing for bulk orders. No need to request a quote — your best price is always shown during checkout.

What payment methods do you accept?
We accept all major credit cards.

Will I receive an invoice?
Yes. You'll receive an email with your invoice after checkout. You can also download past invoices from your account.

Can I pay by purchase order (PO)?
For Aquascape customers, credit cards are the only accepted payment method.

How long will it take to receive my order?
Most orders ship within 2–3 business days. Large or custom jobs may take longer — check your order status anytime under "My Account" > "View Orders."

Can I expedite my order?
Yes — choose expedited production or shipping during checkout.

What shipping carriers do you use?
We use UPS, FedEx, and local couriers, depending on your location and delivery speed.

Can I ship to multiple locations?
Yes. For each location, place a separate order to ensure accurate shipping.

How do I track my order?
You'll receive tracking info by email once your order ships. You can also find it under "Order History."

What if my order is delayed or lost?
Contact us right away — we'll investigate and work with the carrier to resolve or replace your order.

Can I cancel or change my order after submission?
Our production system moves fast to deliver your order quickly. Once submitted, changes or cancellations aren't possible. Please double-check your design and order details before submitting.

What if my order is misprinted or damaged?
We stand behind our work. If you receive an item with a printing error or damage, email your rep at support@go2pip.com with photos within 3 business days. We'll make it right.

How do I request a reprint or refund?
Contact your customer service rep at support@go2pip.com. We'll review and respond promptly.

Where can I find my order history?
Log in and go to "My Account" > "View Orders" to see your complete history.

Can I download invoices?
Yes. In "View Orders," click the PDF icon next to the job, or click the Order # to see and download your invoice.

How do I update my billing or shipping info?
Go to "My Account" > "My Profile" to update your details. Only modify fields related to your account — all others are for internal use.

Can I assign user roles or approval workflows?
This feature isn't available yet, but we're open to feedback! If it's something you'd like, let us know at support@go2pip.com.

Who do I contact for help?
Email your customer service representative at support@go2pip.com or call 309-215-6897 during business hours: 8:00 AM–4:30 PM CDT, Monday–Friday.